Privacy Summary
Personal Data Definition
The law defines “personal data” as any information that can be used to identify an individual.
Personal Data Held
The personal data Kwik Fit (GB) Ltd holds about you could include and relate to your title, first initial, surname, physical address, contact telephone numbers, your vehicle, your appointments, where your vehicle was seen and by whom, when and why your vehicle was seen, value spent, type of payment method used and relevant related comments.
Customer Relationship Management (CRM)
CRM is the technology used by the organisation to manage customer interactions, build on relationships, simplify processes to improve customer services and experiences. Please see the full Privacy Notice for further details.
Personal Data Storage
Kwik Fit (GB) Ltd holds personal data in a secure cloud environment within approved data centres that are mindful of EU and UK General Data Protection Regulations. Information collated from all sectors of the organisation is stored in a protected repository and processed in line with company policies.
Personal Data Usage
Kwik Fit (GB) Ltd uses personal data whilst applying searches and algorithms to predict future business, identify business opportunities, marketing, assess risk factors etc, and under certain circumstances links that data to other Organisational data.
Personal Data Reporting
Personal data is used to report on the performance of the Organisation including statistical information, customer satisfaction and audits.
Personal Data Legal Compliance
Personal data is collected, processed, stored and mindful of current Data Regulations.
Where possible and practical, personal data is processed with the consent of the person concerned, however, there are times when there is a legal obligation, public interest or legitimate business interest in collating and processing personal data which overrides an individual’s wishes. Examples include for tax and law enforcement requirements.
| 1) Data Controller contact details | Kwik-Fit (GB) Limited ETEL House, Avenue One, Letchworth Garden City, Hertfordshire, SG6 2HU |
| 2) Data Protection Officer contact details | group-data-protection@etelimited.co.uk |
| 3) Purpose of the processing | Computerised searches of some or all of our records to identify vehicles that are due MOTs, warranty and service update, product (and safety) recalls and other bespoke conditions may mean your vehicles records are amongst those searched. This is known as “risk stratification” and sometimes carried out by linking our records with other records. The results of these searches are produced using approved and contracted services to provide the most appropriate advice, investigation opportunities and marketing communications. |
| 4) Lawful basis for processing | The legal basis for this processing is: Article 6: “necessary …. In the exercise of official authority vested in the Controller” The Organisation recognises your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality” |
| 5) Recipient or categories of recipients of the shared data | Appropriate data will be shared for processing only with those who have a legitimate and contracted business reason. Only those who need to fulfil their roles will have access to your personal and vehicle information. (This includes third party contractors telephoning potential customers who have partially fulfilled an online order to assist if required and enquire how the experience went.) |
| 6) Rights to Object | You have the right to object to the processing where it might result in a decision being made about you. That right is based on implied consent under the Common Law of Confidentiality, Article 22 of GDPR (automated individual decision-making, including profiling) You have the right to object to some or all of the information being shared under certain circumstances, but the organisation has the overriding responsibility to comply with the law. You should be aware that this is a right to raise an objection, which is not the same as having an absolute right to have your wishes granted in every circumstance. |
| 7) Right to Access/Subject Access Request (SAR) and Correction | Individuals have the right to request a copy of any personal information the organisation holds about them. Requests can be made via:
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| 8) Retention Period | The data will be retained for active use during the processing and thereafter according to the organisations retention policy and data laws. |
| 9) Opting Out | If you wish to 'Opt Out' of receiving communications, you can use any of the following options:
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| 10) Right to Complain | Should you have a complaint relating to the handling of your personal identifiable data, in the first instance please forward your concerns via any of the following methods:
Via Post: Kwik Fit Customer Care, ETEL House, Avenue One, Letchworth Garden City, Hertfordshire, SG6 2HU Via Email: Group-Data-Protection@etelimited.co.uk Via Internet: Via the contact forms on our website at: https://www.kwik-fit.com/contact-us Via Telephone: 0800 9888 814 Thereafter if you believe the Organisation has not addressed your complaint related to the management of your personal data you have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) There are National Offices for Scotland, Northern Ireland and Wales (see ICO website). |
| 11) Access to Full Privacy Notice | The following link will take you to Kwik Fit (GB) Ltd's Full Privacy Notice: https://www.kwik-fit.com/about-us/privacy-notice |
Responsible Owner: GDPO
Responsible Author: V Penn
Version: 5
Date: April 2023
